Sales Policy
Effective Date: January 6, 2025.
At Vynasopic, we are committed to providing our customers with high-quality gourmet foods and exceptional service. This Sales Policy outlines the terms and conditions governing the sale of products through our website, and it is effective immediately as of today. Please take a moment to review this policy carefully before making a purchase.
1. Product Availability
While we strive to maintain accurate stock levels and product availability on our website, Vynasopic cannot guarantee that products will always be in stock. In the event that a product you have ordered is out of stock or unavailable, we will notify you promptly and offer alternative solutions such as a backorder, exchange, or full refund. In the case of a backorder, you will be given the option to wait for the product to become available or to cancel the order for a refund.
2. Pricing
All prices on our website are listed in U.S. Dollars (USD) unless otherwise specified. Prices are subject to change without notice. We reserve the right to correct any pricing errors that may occur on the website. In the event that an error is identified in the pricing of an item you’ve ordered, we will contact you immediately to inform you of the issue and offer you the option to proceed with the corrected price or cancel the order and receive a full refund.
All prices are exclusive of taxes and shipping charges. Sales tax will be applied to orders based on the shipping address and applicable tax rates. Shipping costs are calculated at checkout based on the delivery method and destination.
3. Order Processing
Once your order is placed, we begin processing it immediately to ensure prompt delivery. All orders are subject to availability, and we strive to ship your items as soon as possible. Please allow 1-3 business days for order processing, and we will notify you with a tracking number once your order has shipped. If there are any delays or issues with your order, our customer service team will contact you promptly to resolve the matter.
Please note that we cannot modify or cancel orders once they have been processed and shipped. If you need to make a change to your order, please contact us immediately, and we will assist you in adjusting your order before it ships.
4. Payment Methods
Vynasopic accepts a variety of payment methods to ensure a smooth transaction process. Currently, we accept the following forms of payment:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal
- Gift Cards: Vynasopic gift cards can be used for purchases on our website.
Payments are processed securely through trusted third-party payment processors, and we take all necessary measures to protect your financial information. For your security, all sensitive data is transmitted via SSL encryption.
5. Shipping and Delivery
We offer domestic and international shipping for all orders. Shipping fees are calculated during checkout and depend on the delivery address and selected shipping method. Vynasopic partners with reliable carriers to ensure timely and safe delivery of your items. Please ensure that the shipping address you provide is accurate and complete to avoid any delays.
For international orders, customs duties, taxes, or fees may apply based on the destination country. These charges are the responsibility of the customer and are not included in the price of the products or shipping fees.
We aim to deliver your order within the estimated delivery timeframes, but please note that delivery times may vary due to unforeseen circumstances such as weather, carrier delays, or customs processing. If there are any issues with delivery, please contact us, and we will work with the carrier to resolve the situation.
6. Returns and Exchanges
Please refer to our Refund and Return Policy for detailed information about our return and exchange procedures. In general, we accept returns within 30 days of purchase, provided the product is in its original, unopened, and undamaged packaging. If you wish to return a product, please contact our customer service team to obtain a return authorization.
Items that are damaged, defective, or incorrectly shipped will be replaced or refunded at no additional cost to the customer. Vynasopic will cover the return shipping fees for defective or damaged items, but customers are responsible for the shipping costs for returns due to other reasons, such as a change of mind.
7. Promotions and Discounts
From time to time, we offer promotions, discounts, or special offers on our products. These promotions may include percentage-off sales, free shipping, or other promotional incentives. All promotional offers are subject to terms and conditions, which will be clearly outlined in the offer details.
Promotions cannot be applied retroactively to previous orders, and each promotion is only valid during the specified time period. Promotions cannot be combined with other offers unless explicitly stated. If you have a discount code, please enter it at checkout to apply the discount to your order. Discount codes are valid only for the period specified and may be subject to exclusions or limitations.
8. Customer Responsibility
By placing an order with Vynasopic, you confirm that the information you provide during the purchasing process is accurate and complete. This includes your name, shipping address, and payment details. You are responsible for ensuring that the information you provide is correct, as Vynasopic is not liable for any delays or issues resulting from incorrect information provided by the customer.
You are also responsible for paying any applicable sales taxes, customs duties, or fees associated with your order. If there are any issues with the delivery or customs clearance of your order, you will be responsible for resolving these issues.
9. Privacy and Security
We take your privacy seriously. For information on how we collect, use, and protect your personal data, please refer to our Privacy Policy. All transactions made through our website are processed securely, and we use SSL encryption to protect your financial data.
We do not share your personal information with third parties for marketing purposes. We only use your personal information to fulfill your orders, provide customer service, and send you important updates regarding your order.
10. Limitation of Liability
While we make every effort to ensure the accuracy and availability of our products, Vynasopic is not responsible for any errors or omissions on our website. We also do not guarantee that our products will meet your specific needs or expectations.
Our liability is limited to the total amount paid for the product, and we do not accept responsibility for any indirect, incidental, or consequential damages arising from the use of our products or services.
11. Modifications to the Sales Policy
Vynasopic reserves the right to modify or update this Sales Policy at any time without prior notice. Any changes will be posted on our website, and the updated policy will take effect immediately. We encourage you to review this policy periodically to stay informed of any updates or changes.
12. Contact Us
If you have any questions or concerns regarding our Sales Policy, please feel free to contact us:
Vynasopic – Premium Gourmet Store
Street: 12058 Harmsen Rd, Waupun, Wisconsin 53963
Phone: (920) 324-4117
Email: info@vynasopic.com
Website: www.vynasopic.com
By placing an order with Vynasopic, you acknowledge that you have read and agree to the terms outlined in this Sales Policy. We are committed to ensuring a smooth and positive shopping experience for all of our customers, and we are here to assist you with any questions or concerns you may have.