Refund and Return Policy 

Effective Date: January 6, 2025.

At Vynasopic, we want to ensure that every purchase you make meets your expectations. Our goal is to provide you with premium gourmet products that bring you joy. However, we understand that sometimes things don’t go as planned. This Refund and Return Policy outlines how we handle returns, exchanges, and refunds, and is effective immediately as of today. Please read the following policy carefully.

1. Eligibility for Returns

We accept returns and offer refunds for products under the following conditions:

  • The product must be returned within 30 days from the date of purchase.
  • The item must be in its original, unopened, and undamaged packaging. For food products, this means the packaging should be sealed and not tampered with.
  • If the product is defective or damaged upon arrival, we will cover the return shipping costs. For items that are unopened and returned for any other reason, you will be responsible for the return shipping fees.
  • Perishable items, such as fresh or refrigerated goods, are not eligible for returns unless the product is defective, damaged, or expired.

2. Non-Returnable Items

Certain products are non-returnable, including:

  • Gift cards
  • Opened food products or products that have been consumed.
  • Items on sale or clearance (unless damaged or defective).
  • Personalized or custom products that have been specially prepared for you.

Please contact us if you are unsure whether an item you wish to return is eligible for a refund.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Service: Reach out to us at info@vynasopic.com with your order number and the reason for the return. If your item is damaged or defective, please include photographic evidence of the issue.
  2. Return Authorization: Our customer service team will provide you with a return authorization and further instructions on how to send your item back to us. Please do not send the item back before receiving authorization.
  3. Prepare the Return Package: Carefully package the item in its original packaging to prevent any damage during shipping. Please include your order receipt or proof of purchase in the return package.
  4. Ship the Return: Once you receive your return authorization, please ship the product back to the address provided by our customer service team. You will be responsible for the return shipping costs unless the item is defective or damaged.

4. Refund Process

Once we receive and inspect your returned item, we will process your refund within 7-10 business days. We will notify you via email once your return has been processed, and the refund has been issued. Refunds will be credited to the original payment method used for the purchase. Please note that depending on your financial institution, it may take additional time for the funds to appear in your account.

5. Exchange Policy

If you would like to exchange an item for a different size, flavor, or product, we can assist you with that process. Please follow the return steps above and then place a new order for the item you wish to receive. Shipping fees for the exchange item will apply, and the customer will be responsible for the return shipping costs unless the item was defective or damaged.

6. Damaged or Defective Products

We take great care in ensuring that the products we send out are in perfect condition. However, if your item arrives damaged or defective, please follow these steps:

  1. Contact Us Immediately: Notify us within 7 days of receiving the item by sending an email to info@vynasopic.com with your order number and photographs of the damaged or defective item.
  2. Return Instructions: We will guide you through the process of returning the item and will cover the return shipping costs for defective or damaged products.
  3. Full Refund or Replacement: Once we receive the damaged item, we will either send you a replacement at no additional charge or issue a full refund, depending on your preference and product availability.

7. Return Shipping Fees

  • For non-defective products: If the return is due to a change of mind or for other reasons (not related to damage or defect), the customer will be responsible for the return shipping fees. These fees are non-refundable, and the cost of return shipping will be deducted from your refund amount.
  • For defective or damaged products: If the product is defective or damaged upon arrival, we will cover the return shipping costs. Please contact us immediately to arrange for a prepaid return shipping label.

8. Restocking Fees

In some cases, a restocking fee of up to 15% may be applied for returned products that are not defective or damaged. This fee is necessary to cover the cost of processing the return and restocking the product. Restocking fees will not be applied to damaged or defective items.

9. International Returns

For international customers, please note that return shipping costs are typically higher, and the customer will be responsible for these costs unless the item is defective or damaged. We recommend using a trackable shipping service for international returns to ensure the safe return of your product. Additionally, customs fees or taxes incurred during the return process are the responsibility of the customer.

10. Policy Modifications

Vynasopic reserves the right to modify or update this Refund and Return Policy at any time. Any changes to this policy will be posted on our website, and the updated policy will take effect immediately. We encourage you to review this policy periodically to stay informed of any updates or changes.

11. Contact Us

If you have any questions, concerns, or need assistance with a return or refund, please feel free to contact us:

Vynasopic – Premium Gourmet Store
Street: 12058 Harmsen Rd, Waupun, Wisconsin 53963
Phone: (920) 324-4117
Email: info@vynasopic.com
Website: www.vynasopic.com

By making a purchase with Vynasopic, you acknowledge that you have read and understood this Refund and Return Policy, and you agree to abide by its terms. We strive to make your shopping experience smooth and enjoyable, and we are here to ensure that any issues with your order are resolved efficiently and promptly.